Get help with your account, payments, bonuses, and technical questions through the right support channel.
Ask about account access, payments, bonuses, site issues, and verification. Use live chat for urgent help; send payment requests to [email protected]. Visit the Stake official website for English and Korean support.
Enter a valid email or phone number, create a password, select South Korea and KRW, add a promo code if needed, confirm your age, and accept required documents.
Open the email or SMS, follow the link, and enter the code. Check spam, request a resend, or contact support if the message does not arrive.
Open the cash register, choose a payment method, enter the amount, and check the minimum deposit. Activate any bonus, confirm payment, and check your funds.
A deposit is not required to create an account. For further contacts, visit the Stake official website and use live chat.
Get help with registration, login, password recovery, data changes, email checks, account blocks and basic KYC questions.
Report loading, launch, freezing, audio/video, device/login errors; include model, OS, browser, time, text and screenshot.
Ask about missing deposits, withdrawal status, fees, limits, cancelled payments, method checks or extra document requests.
Set limits, request a timeout or self-exclusion, stop ads, get transaction history or specialist gambling support.
| Information Type | Details |
|---|---|
| Company Name | Medium Rare N.V., the legal operator of the Stake casino brand. |
| License Authority | Curaçao Gaming Authority; license no. 145353; status: valid. Check the regulator’s official registry at cga.cw for the latest licensing information, including validity updates. |
| Registration Jurisdiction | Curaçao. Medium Rare N.V. is registered under Curaçao jurisdiction; users should confirm the current corporate registration details through the relevant local registry or the Stake official website. |
| Support Hours | Live chat is available through the official website. Email support is available at [email protected]. Response times may vary by request type, time zone, weekends and public holidays. |
Live chat often replies within minutes; email may take longer. Payment reviews and complaints can take 24–72 hours. Weekends, holidays and busy periods may cause delays. Keep extra documents ready if requested. Visit the Stake casino website for help.
Secure messaging
Daily availability
Fast chat replies
Trained support
Live chat is often near real time on the official website. Email may take longer, and resolution can exceed the first reply; hours vary.
Send your username, registered email, date and time, game or payment method, transaction ID and error screenshot. Add a clear description.
Support can check bonus status, explain terms and wagering, find promo codes, and clarify cancellations. Contact them through official channels.
English is the primary support language; options may vary by channel. Translation tools can help, and multilingual support may follow a schedule.
🔗 Follow verified Stake casino profiles for news; use private messages for questions. Requests follow each channel’s schedule.
⚖️ Contact support first, get a case number, then send an official complaint to [email protected] with account details and evidence. Await a written review, escalate to a senior specialist, appeal, or contact the regulator.
